Return, Exchange & Refund Policy

Effective Date: June 10, 2026. This Policy supersedes and replaces all prior return, exchange, and refund policies of Musk de Lumière, including the version dated August 30, 2025.

Fragrance is intimate — once a bottle has been sprayed, it belongs to you alone. That is why we created the L'Arbre de Vie Discovery Set: eight chapters, 2.5 mL each, so you may find your fragrance before committing to a full bottle. The provisions below reflect both our care for you and the hygiene, safety, and transport standards a fine fragrance house must keep.

1. Scope; Acceptance; Incorporation

1.1 This Return, Exchange & Refund Policy (this "Policy") is issued by Musk of Noor LLC, a New Jersey limited liability company doing business as Musk de Lumière ("Musk de Lumière," the "Company," "we," "us," or "our"), and governs all purchases of products ("Products") made through our website at muskdelumiere.com (the "Site").

1.2 By placing an order, you ("Customer," "you," or "your") agree to this Policy, which is incorporated by reference into our Terms of Service.

1.3 Marketplace orders. Orders placed through third-party marketplaces (including, without limitation, TikTok Shop) are governed by the return processes, timelines, and buyer-protection programs of the applicable platform and must be initiated within that platform. This Policy governs purchases made directly on the Site.

2. Nature of the Goods

2.1 Our Products are alcohol-based or oil-based fine fragrances and related perfumery goods. They are consumable and hygienic in nature and are classified as flammable liquids subject to federal safety, transport, and handling regulations.

2.2 These characteristics shape the remedies available under this Policy: opened fragrance cannot lawfully or hygienically be restocked or resold, and the return carriage of fragrance is restricted to ground transportation.

3. Returns of Unopened Products

3.1 Unopened Products in their original, undamaged packaging, with the factory seal or cellophane intact, may be returned within fourteen (14) calendar days of the carrier-confirmed delivery date for a refund to the original form of payment.

3.2 All returns require prior written authorization. To obtain a Return Merchandise Authorization ("RMA"), submit a request through our Return & Exchange Requests page or email support@muskdelumiere.com with the subject line "Return," your full name, and your order number. Packages returned without an RMA, refused at delivery, or sent to any address other than the address we designate may be refused, returned to sender at your expense, or made subject to a reasonable handling deduction.

3.3 Return shipping costs are your responsibility, except where the return results from our error or a verified defect, in which case we will provide a prepaid ground label. Because fragrance is a regulated flammable liquid, returned items must be shipped by ground service only. We recommend a tracked and insured service; the Company is not responsible for return packages lost or damaged in transit.

3.4 Refunds are issued after the returned item passes inspection (unopened, seal intact, in resalable condition), ordinarily within five (5) to ten (10) business days of our receipt, to the original payment method only. Your bank or card issuer may require additional time to post the credit. Items that fail inspection may, at our discretion, be returned to you or refused.

4. Opened Products; Final Sale

4.1 For reasons of hygiene, safety, and product integrity, any Product that has been opened, sprayed, tested, decanted, or whose seal has been broken is a final sale and is not eligible for return or refund, except as expressly provided in Sections 5 and 6 of this Policy.

4.2 Like all fine fragrance houses, we cannot restock or resell a fragrance once its seal is broken. Nothing in this Section limits any non-waivable rights you may have under applicable law.

5. One-Time Satisfaction Accommodation (Store Credit)

5.1 We stand behind the quality and craftsmanship of our fragrances, and we recognize that scent is deeply personal. If an opened fragrance genuinely does not agree with you — for example, due to a sensitivity, an adverse skin reaction, or a sincere incompatibility with your preferences — we may, as a courtesy and in our sole discretion, extend a one-time satisfaction accommodation.

5.2 Eligibility. Requests must be submitted through our Return & Exchange Requests page or to support@muskdelumiere.com within fifteen (15) calendar days of the carrier-confirmed delivery date, must state the reason for dissatisfaction, and must include the order number. We may request photographs, video, or additional detail to verify the claim before authorization. This accommodation is limited to one (1) request per customer and household within any twelve (12) month period.

5.3 Remedy. Upon approval, we will issue store credit equal to seventy-five percent (75%) of the pre-tax purchase price actually paid for the affected item. The remaining twenty-five percent (25%) reflects the value of the bottle and packaging, which you retain — due to hazardous-materials constraints, you will not be asked to ship the opened item back. Where the underlying issue resulted from our error, the credit (or, at our election, a refund to the original payment method) will equal one hundred percent (100%) of the pre-tax purchase price actually paid.

5.4 Credit terms. Store credit is delivered as a digital code or account credit, is valid for twelve (12) months from issuance, is non-transferable, holds no cash value, may not be redeemed for cash, and may not be used to purchase gift cards.

5.5 Reservations. This accommodation is a courtesy extended at our discretion and is not a contractual right. We reserve the right to decline requests where we reasonably suspect product misuse, excessive consumption, alteration, resale or diversion, repeated or patterned claims, or fraud, and to require disposal instructions to be followed for the retained item.

6. Damaged, Defective, Incorrect, or Missing Items

6.1 If your order arrives damaged or leaking, contains a defective item (for example, a faulty sprayer), contains an incorrect item, or is missing items, notify us as soon as practicable and in no event later than seven (7) calendar days after the carrier-confirmed delivery date, through the Return & Exchange Requests page or at support@muskdelumiere.com with the subject line "Damage" or "Order Issue."

6.2 Required evidence. Your notice must include your full name and order number; clear photographs and/or video showing the external shipping carton, the internal protective materials, the product packaging, and the Product itself, including the damage or discrepancy; and, for missing items, a photograph of the full contents received together with the packing slip, if included.

6.3 Remedies. After verification, you may choose: (a) replacement of the affected item(s), shipped at no additional cost to the original delivery address, subject to inventory availability; (b) store credit equal to one hundred percent (100%) of the item's pre-tax purchase price; or (c) a refund to the original payment method. A verified defect never remains your problem.

6.4 Carrier claims; cooperation. We may file a claim with the carrier. You agree to cooperate in good faith, to provide requested documentation, and to retain all packaging until the claim is resolved. Failure to cooperate may delay or void the remedy.

6.5 Non-receipt. If tracking shows successful delivery but you report non-receipt, we may require a signed affidavit of non-receipt and/or a police report for high-value orders before extending a remedy.

7. Gift Purchases; Purchases Outside the Site

7.1 If you received a Product as a gift, any store credit issued under this Policy will be issued to the original purchaser's account unless the purchaser authorizes us in writing to issue the credit to you.

7.2 Products purchased through authorized retail partners are subject to that retailer's return and exchange policy. Products purchased from unauthorized resellers are not eligible for any remedy under this Policy, and we maintain batch tracking to verify provenance; serial or batch discrepancies may void eligibility.

8. Subscriptions (Where Offered)

8.1 Where subscription programs are offered: upcoming selections may be changed up to seven (7) calendar days before the next billing date, with later changes taking effect in the following cycle; subscriptions may be cancelled at any time after the first billing cycle, provided that cancellations submitted fewer than seven (7) days before the next billing date may not stop the upcoming charge or shipment.

8.2 Charges for processed billing cycles are non-refundable, and we do not prorate partially used periods. Subscription shipments are eligible for the accommodation in Section 5 if its conditions are met. You are responsible for keeping billing, shipping, and payment information current.

9. Pre-Orders and Backorders

9.1 Pre-orders and backorders are charged at the time of purchase. You may cancel a pre-order or backorder at any time prior to dispatch for a full refund to the original payment method.

9.2 After dispatch, the pre-ordered item is subject to the same provisions as any other Product under this Policy.

10. Promotions; Price Adjustments

10.1 We do not offer retroactive price adjustments when promotions, bundles, or prices change after your order is placed.

10.2 Refunds and credits are calculated on the effective pre-tax price actually paid for each affected item, with bundle and promotional discounts allocated proportionally. Promotional and complimentary items hold no refund value.

11. Exclusions

11.1 The following are not eligible for return or refund: opened or used fragrance (except as provided in Sections 5 and 6); items designated final sale at purchase; gift cards and digital credits; and complimentary, promotional, or gift-with-purchase items.

12. Evidence, Inspection, and Fraud Deterrence

12.1 We may require reasonable additional documentation — including photographs, unboxing video, or affidavits — to validate any claim under this Policy.

12.2 We reserve the right to refuse or limit remedies, decline future orders, or close accounts where we reasonably suspect abuse of this Policy, excessive claim frequency, unauthorized reselling or diversion, or fraud.

13. Consumer Rights; Severability

13.1 Nothing in this Policy limits any non-waivable rights you may have under applicable consumer-protection laws. Where such laws confer a mandatory right to a refund, repair, or replacement, we will comply.

13.2 If any provision of this Policy is held unenforceable, that provision will be severed and the remainder will continue in full force.

14. How to Initiate a Request

14.1 Submit a request through our Return & Exchange Requests page, or email support@muskdelumiere.com with the subject line "Return," "Exchange," "Damage," or "Order Issue," and include your full name, your order number, a concise description of the issue, and photographs or video as applicable. Incomplete submissions may delay or prevent resolution. We will confirm receipt and respond with next steps within one (1) business day.

15. Modifications

15.1 We may revise this Policy at any time. The version in effect on the date you place an order governs that order.

16. Contact

16.1 Musk of Noor LLC d/b/a Musk de Lumière · 2 Cranberry Rd, Suite A-1A, Parsippany, NJ 07054, USA · Tel: (201) 208-2026 · support@muskdelumiere.com.